In a previous post, I wrote about how to create alert rules and then manage those alerts in Dynamics 365 Customer Voice. The alerts functionality is great, but perhaps not everyone responsible for helping resolve those Customer Satisfaction issues will have access to Customer Voice. Plus, the person setting up the surveys might not even know who should be assigned those alerts. In November 2020, there were 115 million Microsoft Teams users. So how about using Teams to manage those Customer Voice alerts? Let’s look at how this can be achieved.
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