This video is a very short demo to describe how housing repairs can be logged and stored within Microsoft Dynamics CRM from 2 channels: Phone & Web. These calls are then taken through to resolution based on a business process and various other rules and processes that must be fulfilled. The demo include Microsoft Dynamics CRM, Live telephony integration, Field One, RESCO Mobile, ADX Studio and Microsoft Power BI… AND POWERPOINT 🙂 Enjoy… If you would like to see this live… give me a shout. More than happy to show you how it all works.

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